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Welcome to MyBatua

Shipping

We ship worldwide from our New Delhi, India Office via reputed courier companies. Once your order is processed and dispatched we email live tracking details to track your order on courier partner's website.

WORLD WIDE SHIPPING

Mybatua.com ships Worldwide through carriers of international repute! So we've secured the best international shipping rate for you with carriers you know and trust (FedEx/ DHL/ UPS/ TNT/ ARAMEX & SKYNET).

Shipping to PO Box, APO and FPO addresses is currently not possible. Please regularly check this section for update

SHIPPING OPTIONS

We offer Standard and Express shipping options for all destinations World Wide at different cost.

Countries: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Hong Kong, Ireland, Italy, Liechtenstein, Luxembourg, Malaysia, Netherlands, New Zealand, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom and United States

Order Value Less than $150.00 $150.00 and above Processing & Shipping
Standard Shipping $9.99 Free 7-12 Business days
Express Shipping $19.99 $19.99 3-8 Business Days

Rest of the World (ROW) -

Order Value Less than $150.00 $150.00 and above Processing & Shipping
Standard Shipping $11.99 Free 7-12 Business days
Express Shipping $19.99 $19.99 3-8 Business Days

India -

Order Value Any Value Processing & Shipping
Standard Shipping Free 7-12 Business days
Express Shipping INR 250.00 3-8 Business Days
  • Packages shipped to Russia will take up to 30 days in transit. (Orders cannot be guaranteed by a specific date)
 
FREE SHIPPING

We offer FREE standard shipping on all orders OVER US$150 for all the countries all over the world.

for India we offer Free standard shipping on all orders

WHOLESALE SHIPPING

For deliveries to following destinations USA, UK, UAE, Australia, Austria, Belgium, Canada, Denmark, France, Germany, Hong Kong, Ireland, Italy, Liechtenstein, Luxembourg, Malaysia, Netherlands, New Zealand, Poland, Portugal, Singapore, Spain, Sweden, Switzerland and Thailand

  • Free Shipping for orders up to US$500.
  • For orders above US$500 shipping will be US$1 per item.
  • Delivered within 15-30 business days*

For deliveries to ROW (Rest of the world)

  • Free Shipping for orders up to US$500.
  • For orders above US$500 Shipping will be US$3 per item.
  • Delivered within 15-30 business days*

For deliveries within India

  • Free shipping for all orders.
  • Delivered within 15-30 business days*
  • Delivered within 15-30 business days*

Please note that a Carrier tracking number will be sent to you via email for your reference.
* Excluding holidays and weekends

ORDER PROCESSING PERIOD

We try our best to ship goods to you as soon as possible. On an average, it takes us about 4-5 business days** to dispatch goods out of our warehouse in Delhi, India. However if the quantities ordered are more than 5 pieces per product per style, or if the item ordered needs to be customized, it may take longer to process your order. Should this happen, we will keep you informed by email.

We aim to keep material for every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.

** Excluding holidays and weekends

DELIVERY EXCEPTIONS

In case of International and domestic shipping the carrier will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the online Tracking facility of the carrier (We will provide you the tracking number by email). If the package status is shown as undeliverable please call the carrier's Customer Service at their local number and quote your tracking number to trace your package.

Here are some reasons why your package may be determined undeliverable by the Carrier:

Incorrect Address: Mybatua.com does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closed, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.

Address Format: If you supply a Post Office Box for your shipping address, the carrier is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closed, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.

Failed Delivery Attempts: In case of International and domestic deliveries Carrier will make three attempts to deliver your package. In case of International deliveries Carriers generally requires a signature. It is the discretion of the carrier driver if a signature is required. If any duties or taxes are due, then the carrier will require payment at the time of delivery. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package status is shown as undeliverable. If the package status is shown as undeliverable please call the carrier's Customer Service at their local number and quote your tracking number to trace your package. If the package is returned to us as undeliverable, we will consider the order status as closed, and no refund will be issued.

Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing in advance your gift recipient that they should expect a package you will help us ensure that they receive your gift. If the package is refused delivery and returned to us as refused delivery, we will consider the order status as closed, and no refund will be issued.

DUTIES & TAXES

Please note that you may be charged customs by your government if the shipping address is outside India. MYBATUA.COM is not responsible for any duties or fees charged by your government. You will be responsible to pay the duties and taxes to the carrier directly at the time of delivery, if they present you an invoice for the same.

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