FAQs
WHO IS MYBATUA?
MyBatua's core management team has more than 4 decades of rich experience in the manufacturing of hand-crafted products for the fashion industry. We are the pioneer in the manufacturing of traditional Muslim clothing (Abaya, Kaftan, Thops for Men, Hijaab, Burqa, Niqaab, Jilbab, Khimar etc.), handbags, costume jewellery and other ladies fashion accessories for international markets.
WHAT IS THE AVERAGE PROCESSING/HANDLING & SHIPPING TIME FOR AN ORDER?
All standard orders are processed & delivered within 7-12 working days and all express orders are processed & delivered in 3-8 working days. When we say processed, we are cut, stitch, finish and pack the order. Shipping time is an additional 3-4 working days which is included in the above mentioned period.
ARE THE ITEMS MADE TO ORDER?
Not all but most items are made to order. This facilitates us to customize lengths, sleeve length and special modification requests made by customers. This also helps us maintain zero inventory costs that we pass on to customers.
DO YOU SHIP WORLDWIDE?
We are based in India but we ship worldwide. Our standard shipping is free worldwide above $150 purchase.
WHERE IS MY ORDER PROCESSED AND SHIPPED FROM?
All orders are processed & shipped from our India factory.
DO YOU WHOLESALE?
Yes, we offer exclusive discounts on wholesale buying. To apply please contact our sales executive on WhatsApp no. +91 8826009522 or email us at support@mybatua.com , click here for further information.
DO YOU HAVE STORE LOCATIONS?
Currently, we are only selling online and offer worldwide shipping.
WHAT SIZE & LENGTH SHOULD I ORDER?
We carry International sizes from XS to 7XL. Our size chart explains to you how to choose your correct size & length. Please click here to view our size chart.
CAN I FULLY CUSTOMIZE MY OUTFIT?
Yes, we do offer size customization. Please contact our sales executive (on WhatsApp no. +918826009522 & through email at support@mybatua.com ) to discuss your customization requirement before placing your order.
WHAT KIND OF FABRIC IS USED IN ITEMS, HOW DO I KNOW WHICH WILL WORK FOR ME?
Please refer to the fabric chart provided below:
* avoid heat for wash or dry
* items with hand embroidery only hand wash/dry clean
| Fabric Name | Content | Weight | Weather | Wash | Shrinkage | Iron |
|---|---|---|---|---|---|---|
| Kashibo | 100% Polyester | Medium | All weather | Machine wash/Air tumble dry | 0% | No |
| Poly Crepe | 100% Polyester | Light | All weather | Machine wash/Air tumble dry | 0% | Light |
| Rayon Knit | 100% Polyester | Medium | All weather | Machine wash/Air tumble dry | 0% | Light |
| Polyamide | 95% Nylon, 5% lycra | Medium | Swimwear | Machine wash/Air tumble dry | 0% | Light |
| Georgette | 100% Polyester | Light | All weather | Machine wash/Air tumble dry | 0% | Light |
| Denim | 100% cotton | Heavy | Spring/Fall/Winter | Machine wash/Air tumble dry | 1% | Medium to High |
| Chambray | 100% cotton | Medium | All Weather | Machine wash/Air tumble dry | 1% | Light to Medium |
| Net | 100% polyester | Light | All Weather | Machine wash/Air tumble dry | 0% | Light |
| Poplin | 100% cotton | Medium | All Weather | Machine wash/Air tumble dry | 1% | Medium |
| Rayon | 100% viscose | Light | All Weather | Machine wash/Air tumble dry | 1%-3% | Light |
| Nida | 100% polyester | Medium | All Weather | Dry Clean Only | 0% | Medium |
| Wool | 100% wool | Heavy | Fall/Winter | Dry Clean only | 0% | Medium to Heavy |
| Satin | 100% polyester | Light | All Weather | Machine wash/Air tumble dry | 0% | Light |
| Brocade | 100% polyester | Medium | All Weather | Machine wash/Air tumble dry | 1% | Medium |
* items with hand embroidery only hand wash/dry clean
ARE YOUR GARMENTS SEE THROUGH?
We use heavy & good quality fabrics which are not see through, however with light colours it is always advisable to wear a layer inside. As light colours no matter how heavy they are tends to reflect dark inners.
HOW CAN I PROCESS A RETURN/EXCHANGE?
Please click here to request a return or exchange.
WHICH ITEMS ARE RETURNABLE AND EXCHANGEABLE?
All standard items are returnable or exchangeable.
Items under the Sale/ Clearance tab are final sale.
Fully customized items are final sale.
For more information please click here to read our return & exchange policy.
Items under the Sale/ Clearance tab are final sale.
Fully customized items are final sale.
For more information please click here to read our return & exchange policy.
I SEE A CHARGE ON MY CREDIT CARD, BUT HAVE NOT RECEIVED MY TRACKING NUMBER?
As soon as the order is successfully placed, you receive an order confirmation email your order put in process which takes 2-4 working days in handling & upon completion we dispatch the order & share tracking details with you on email.
WHICH COURIER SERVICES DO YOU USE YOUR SHIP WITH?
We use the express delivery services of DHL, FedEx, Aramex & UPS.
HOW CAN I TRACK MY PACKAGE?
Log on to your account and click track order. You can also email us at support@mybatua.com to get an update.
DO I HAVE TO PAY CUSTOMS DUTIES SINCE MY SHIPPING ADDRESS IS OUTSIDE INDIA?
USA orders do not have to pay any duties. Internationally, it depends on your countries custom policy, you may be assessed a duty by your border customs.
DO YOU SELL ON AMAZON AND EBAY?
Yes, we are power sellers on both AMAZON and eBay
I DON'T FEEL SAFE USING MY CREDIT CARD ONLINE?
Our website is safe & secure as we use renowned Payment Gateways like PayPal, 2Checkout & CC Avenue to process the payment. Your credit card information is encrypted and not available to us. We are recognized store by Trust Pilot and Bizrate and are happy to provide any authentication you might need to feel safer. You may also buy from our Amazon and eBay store.
